Privacy policy

Last Updated: September 10, 2025

BOLIM RC CUSTOMS (“we”, “our”, “us”) operates this online store and website (the “Services”), including all related information, content, features, tools, products, and services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, including purchases, communications, and interactions with our content.

We comply with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, and other applicable international privacy laws.
By using our Services, you agree to the practices described in this Privacy Policy.

1. Data Controller
For GDPR and other privacy laws, the data controller is:
BOLIM RC CUSTOMS – Bruno Alexandre Miranda Lopes
📧 Email: brunoamlopes@gmail.com
📍 Address: Torres Vedras, Portugal
NIF: PT208567429

2. Personal Data We Collect
Contact details: name, billing/shipping address, email, phone.
Payment information: card or payment details (processed securely by Shopify Payments or other providers).
Account information: username, password, preferences, order history.
Usage and device information: IP address, browser, device, pages visited, time spent, clicks.
Communications: emails, messages, support inquiries.
Cookies and analytics data: data collected via cookies, pixels, and similar technologies.

3. How We Use Personal Data
We use your data to provide and fulfill Services (orders, payments, shipping, returns).
We use your data to improve user experience and personalize content.
We use your data to send marketing communications (only with consent).
We use your data to analyze website usage and performance (via Google Analytics 4).
We use your data to detect fraud, maintain security, and comply with legal obligations.

4. Legal Basis for Processing (GDPR / UK GDPR)
Contract – processing to fulfill your order or manage your account.
Legal obligation – required to comply with tax, accounting, or other laws.
Legitimate interest – improve Services, detect fraud, protect security.
Consent – marketing communications, cookies, or other optional services.

5. Cookies and Analytics
We use cookies for essential functionality – e.g., login, shopping cart.
We use cookies for performance and analytics – GA4 for traffic analysis.
We use cookies for marketing (optional) – personalized ads, only with consent.

Google Analytics 4 (GA4) collects usage data to improve website experience.
IP anonymization is enabled when possible.
Data may be transferred outside the EU/EEA; transfers use Standard Contractual Clauses.

You can manage or refuse cookies via the cookie banner or your browser settings.

6. Sharing Personal Data
We may share data with Shopify (store hosting and payment processing).
We may share data with shipping and logistics providers.
We may share data with marketing or analytics partners (e.g., Google, Meta), only with consent.
We may share data with authorities if required by law or to protect rights.

We do not sell your personal data.

7. International Transfers
Data may be transferred outside your country or the EU/EEA.
Transfers comply with Standard Contractual Clauses (SCCs) or equivalent safeguards approved by the EU/UK.

8. Data Retention
Order and billing records: 10 years (for tax compliance).
Account information: until deletion request.
Marketing data: until you unsubscribe.
Analytics data: up to 26 months by default (GA4 retention period).

9. Children’s Data
Our Services are not intended for children under 16.
We do not knowingly collect data from minors.
If you believe your child has provided information, contact us for deletion.

10. Your Rights (EU / UK users)
You have the right to access your personal data.
You have the right to rectify inaccurate or incomplete data.
You have the right to erase your personal data.
You have the right to restrict or object to processing.
You have the right to data portability (receive your data in a machine-readable format).
You have the right to withdraw consent at any time (marketing, cookies).

To exercise these rights, contact us at brunoamlopes@hotmail.com. We may require proof of identity.

11. Security
We implement technical and organizational measures to protect your data (encryption, access restrictions, secure servers).
However, no system is completely secure.

12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our practices.
Updates are posted here with the new “Last Updated” date.

13. Contact
BOLIM RC CUSTOMS
📧 Email: brunoamlopes@hotmail.com
📍 Address: Rua Manuel Josue Luis, 2560-256 Torres Vedras, Portugal

EU/EEA users can also lodge a complaint with their local Data Protection Authority (e.g., CNPD in Portugal).